Our minimum order is 1,000 cups. This applies to both 8oz and 12oz sizes and to both first orders and reorders.
Yes — you can order both sizes simultaneously. Each size is treated as a separate order (with its own minimum of 1,000), so you'd need at least 1,000 of each size. Get in touch and we'll quote both together.
None at all. There's no contract, no subscription, and no obligation to reorder. Each order stands on its own. That said, repeat orders come at a better price and we'll remind you when you're running low.
Start by filling in our contact form or emailing [email protected]. We'll get a quote back to you within 24 hours, then walk you through artwork and production from there.
Artwork
No. Just send us your logo and any brand guidelines you have — colours, fonts, any styling preferences. We'll handle all the artwork preparation and formatting for print. You'll review and approve a proof before anything goes to production.
Ideally a vector file (SVG, AI, or EPS) for the sharpest result. A high-resolution PNG works well too. If you're not sure what you have, just send it over and we'll let you know if it'll work.
Yes — we include one round of revisions as standard. Once you're happy and approve the proof, we proceed to production. Nothing is printed without your explicit sign-off.
We'd recommend sorting your branding first to get the most out of the cups. If you're in the process of getting one designed, feel free to reach out in the meantime — we can get your quote ready so you're set to go as soon as your logo is done.
QR codes
Anything with a URL — Google Reviews, your website, a digital menu, Instagram, a loyalty programme sign-up, or a specific landing page. Just give us the link when placing your order.
If we set up a dynamic QR code for you, yes — the destination can be updated without reprinting. If it's a static code pointing directly to a URL, that's fixed once printed. We'll advise which approach suits your needs when you order.
Yes, completely free. Adding a QR code to your design incurs no extra charge — it's part of the standard service.
Delivery
First orders typically take 3–4 weeks from artwork approval to delivery. Repeat orders are generally faster as your design template is already set up. We'll give you a specific expected delivery date when your order is confirmed.
Across the UK. Delivery is included in the price — there's no separate delivery charge.
Yes. If you run multiple sites, we can split the delivery across locations. Just let us know the addresses and quantities for each site when ordering.
Payment
Payment is required before production begins — typically after you've approved your artwork proof and confirmed you're happy to proceed. We'll send a clear invoice at that stage.
Bank transfer (BACS) and card payments. We'll include payment details on your invoice.
For first orders, payment is required upfront. For established customers with a track record of orders, we're open to discussing credit terms. Get in touch to talk it through.